Porsche Roadside Assistance
Porsche Roadside Assist
1800 659 911
Porsche peace of mind - 24 hours a day, 365 days a year.
In combination with New Porsche and Pre-owned Porsche Warranty, you will also benefit from our exclusive Porsche Assistance mobility Guarantee.
It is your guarantee for fast assistance, adapted to your requirements - 24 hours a day, 365 days a year - wherever your Porsche may be*.
Porsche Centre Willoughby offers all service clients complimentary 12 months Porsche Roadside Assistance when annually servicing with us, even if your Porsche is out of warranty.
The Porsche Assistance for vehicles under Porsche Warranty includes the following services, among others:
1. Breakdown and accident assistance
Breakdown assistance at the scene of the incident (e.g. battery failure, lack of fuel, keys locked in vehicle).
2. Assistance and recovery
Recovery and towing of the vehicle to the nearest Official Porsche Centre following a breakdown. The cost to install a new tyre on to the wheel or the second service call to return a repair tyre to the disabled vehicle are not part of the Porsche 24-hour Roadside Assistance program.
3. Vehicle Storage
Assumption of the costs for vehicle storage (until repair or return transportation).
4. Vehicle key service
Organisation and dispatch of spare key in case of loss during travel (limit to the value of $150).
5. Hire car
Provision of a hire car for up to 5 days in case the vehicle cannot be restored to a roadworthy condition within 24 hours.
6. Overnight hotel accommodation
If the vehicle cannot be restored to a roadworthy condition after a breakdown, hotel accommodation is paid for 1 night and taxi or public transport expenses are reimbursed (limit to the value of $150).
When calling Porsche Roadside Assist, please have the following information available:
- Your name and location
- Your vehicle VIN or chassis number (found on your vehicle registration sticker)
- Your vehicle registration
- The model and colour or your Porsche
- A description of the incident and an assessment of whether you believe towing to be necessary.
*Exclusions: vehicles over 3 tonnes, bogged vehicles, unregistered vehicles, caravans and trailers, vehicles in remote locations and not accessible by 4WD, vehicles driven on race tracks. i.e. Club events and track days.
Contact our Porsche Aftersales Department for more information on:
Porsche Aftersales Department
P: 02 89 666 934 or 02 89 666 935